AI AGENT TEAM FOR REAL OPERATIONS

Put a governed
Agent team to work.

Start with a Customer Service Agent that already answers, recommends, captures demand and hands work to people on the website portal. External IM integrations are enabled per deployment. Add specialist Agents as they clear their roadmap gates — on the same controlled foundation.

Start with Customer ServiceView the Agents ↘
Customer Service · Available nowTwo roadmap AgentsOne governed core
ROXVELL AGENT PORTFOLIOPRODUCT STATUS VIEW
01 LIVE
01 WEBSITE PORTAL03 INTERFACE LANGUAGES01 SHARED CORE

01 AGENT DIRECTORY

Clear roles.
Honest release status.

Each Agent owns a stable business outcome. Available capabilities are evidenced; roadmap work stays visibly separate.

A / 01AVAILABLE NOW

CUSTOMER SERVICE AGENT

Turn conversations into resolved work.

Answer from governed public knowledge, recommend products or services, capture leads, submit appointment requests, hand conversations to people and create follow-up tickets.

Grounded answersRecommendationsLead captureAppointment requestsHuman handoffTickets

Requires eligible public knowledge, enabled channels and configured business content.

Start with Customer Service ↗
A / 02ROADMAP

KNOWLEDGE STEWARD AGENT

Keep business knowledge fit for use.

Planned to govern sources, versions, conflicts, approvals, recovery and the evidence that qualifies material for use by other Agents.

Source governanceVersion lineageConflict reviewEligibility

Status Product direction is defined; the Agent product surface is not shipped.

A / 03ROADMAP

PROCUREMENT AGENT

Make replenishment decisions explainable.

Planned to begin with read-only replenishment advice from files, spreadsheets and qualified knowledge, with evidence, alternatives and assumptions.

Stock coverageReplenishment candidatesSupplier comparisonEvidence

Not included yet No ERP connection, purchase-order creation or supplier notification.

CROSS-AGENT ENTRY
Copilot is not a fourth Agent.

It is the merchant-side conversation center for invoking, configuring and coordinating Agents without changing the user's authority.

02 AVAILABLE NOW · CUSTOMER SERVICE

A real service loop,
not a roadmap mock-up.

The current Customer Service Agent already connects answers, recommendations, conversion actions and human follow-up.

ANSWER & RECOMMEND

Ground every answer in your business.

Use eligible public knowledge and configured business content to answer questions, recommend the right offer and expose only capabilities that are actually ready.

  • Public knowledge with approved private experience where enabled
  • Product, coupon, contact and action cards gated by usable content
  • No invented answer when the evidence is not there
R

CUSTOMER SERVICE AGENTOnline · grounded in business knowledge

LIVE

Which configuration works for a 20-person team?

Based on the published service guide, I recommend the Growth configuration. Would you like the details or a follow-up from the team?

Growth configurationBest match · 20–50 seats

View details
Qualified request captured · owner notified
HAND OFF & FOLLOW UP

Keep people in control of the outcome.

A teammate can take over a live conversation. Leads, appointment requests and complex issues move into structured work queues with the conversation context intact.

  • Live takeover silences the Agent until the conversation is returned
  • Appointment requests wait for merchant confirmation
  • Tickets preserve uncertain or asynchronous work for follow-up
CUSTOMER WORK CENTERILLUSTRATIVE STATUS

LEADContact and intent capturedAssigned to sales ownerRECEIVED

BOOKAppointment requestWaiting for merchant confirmationPENDING

LIVEHuman takeoverAgent is silentACTIVE

TICKETComplex issueContext preserved for follow-upOPEN

CHANNELSWebsite portal (available now) · WeChat / WeCom / WhatsApp / Telegram (enabled per deployment)
LANGUAGESSimplified Chinese · Traditional Chinese · English
EVIDENCEConversations · Leads · Requests · Tickets · Satisfaction · Funnel

03 ONE GOVERNED CORE

Multiple Agents.
One control model.

Today's customer-service path already uses tenant isolation, readiness gates, human takeover and traceable outcomes. Future Agents are designed to reuse the same core instead of multiplying black boxes.

ContextJudgmentAuthorityActionProofLearning

CORE ROADMAP The complete general-purpose Harness remains staged work; current controls are stated separately below.

01

Tenant-isolated data paths

Business data and knowledge scopes remain constrained to the organization and audience that own them.

02

Readiness before exposure

Customer-facing capabilities appear only when their configuration and required content are usable.

03

Human authority

People can take over conversations, confirm sensitive merchant-side changes and keep work inside existing permissions.

04

Traceable outcomes

Conversations, leads, appointment requests, tickets, satisfaction and funnel events remain visible for review.

04 STAGED SCENARIOS

Start with service.
Expand by specialist role.

Roadmap cards explain the intended outcome without offering a false start button or implying production availability.

S / 01AVAILABLE NOW

Customer conversation to follow-up

Answer, recommend, capture demand, accept an appointment request and hand complex work to a person or ticket queue.

AnswerRecommendCaptureHandoff
S / 02ROADMAP

Knowledge governance

Review source lineage, versions, conflicts, approvals and whether material qualifies for use by other Agents.

SourcesVersionsReviewEligibility
S / 03ROADMAP

Read-only replenishment advice

Compare stock coverage and supplier options with evidence and assumptions before any approval or external action exists.

CoverageCandidatesCompareEvidence
ROXVELL大地智擎

START WITH CUSTOMER SERVICE · EXPAND WITH EVIDENCE

Build your Agent team
one proven role at a time.

Customer Service Agent is available now. Specialist Agents will follow their own delivery gates.

Start with Customer ServiceContact us